August Caregiver Connection: Partnering with Facility Staff

As Alzheimer’s disease progresses, the person’s needs change, and the time will likely come when you aren’t able to care for your loved one at home.

Ensuring that your loved one receives the care they need by finding an appropriate long-term care setting doesn’t mean that you’re no longer a critical component of their care team.  On the contrary, you can help care staff meet a resident’s changing needs by giving your input and staying involved. In fact, you can even start before a person is admitted to a long-term care facility.


Intake and admissions
An intake meeting happens before a person moves into assisted living or a nursing home. At this intake meeting, the treatment team can begin to learn about someone’s personal history, cultural beliefs, needs, likes and dislikes.  Since the person likely can’t provide this information themselves, they will need you to provide as much information as possible to help them get to know your loved one.

An assessment happens before admission. Assessment is repeated at admission and regularly afterwards. An assessment takes a large view of a resident. The staff tries to understand as much as they can about the person, including:

  • cognitive health
  • physical health
  • physical functioning
  • behavior
  • sensory abilities, such as vision and hearing
  • communication abilities
  • decision making
  • personal background
  • spiritual needs
  • cultural and personal preferences

Giving the care staff insights into their behavioral triggers, their schedule preferences (do they like to shower in the morning, etc), familiarizing them with the names of their family and friends, their hobbies, their favorite music, favorite food,  sharing care techniques and strategies that have worked for you, all of these can give the staff who will care for your loved one a big head start.

Care or service planning
Nursing homes and assisting living facilities make detailed plans for the care of each resident. In  a nursing home, this is called a care plan. In an assisted living facility, the document may also be called a service plan.

The care plan or service plan is drawn up at a care conference. People at this meeting include professional staff members as well as residents and family members.

Care conferences are held routinely, every few months. They may also be called an as-needed basis. The agenda includes discussing a resident’s health, medications and activities. The care conference is a good place to meet staff members, ask questions and raise concerns.

Participate in the care plan
People with dementia and their family members have a right to be included in care conferences. If necessary, ask to be included via a conference call.

Before the meeting

  • Ask that the meeting be held when you can come.
  • Request a copy of the current care plan.
  • List the questions, changes, concerns or goals you’d like discussed.

At the meeting

  • Involve the resident as much as possible.
  • Ask questions to make sure you understand everything.
  • Take notes.
  • Be sure you understand and agree with the care plan.
  • Ask for a copy of the new care plan.

Follow up

  • Stay involved in care.
  • Log any reactions to the care plan, medication or treatment.
  • Communicate with the doctor or staff about the care plan.
  • If the plan isn’t working, ask for another care conference.

Resident council
A resident council is a group of residents who discuss concerns and arrange activities. In nursing homes, staff members usually help lead resident councils. Assisted living facilities may offer other ways for residents to meeting and discuss their care.

Family council
A family council is a group of family members and/or friends of residents who meet to discuss the nursing home. Staff members may or may not be involved in family councils. An assisted living facility may have a family council or offer other means for families to discuss the facility’s care.

Informal interaction
When you visit your family member, greet staff members and chat with them. These unplanned meetings help build trust and cooperation with problem solving.

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